At ManiBhavnam, customer service and satisfaction are our prime focus. We believe that providing prompt and efficient service is essential not only to attract new customers, but also to retain existing ones.
In order to make ManiBhavnam redressal mechanism more meaningful and effective, a structured system has been built. This system would ensure that the redressal sought is just and fair and is within the given frame- work of rules and regulation.
Machinery to handle complaints/ grievances
Customers who wish to provide feedback or send in their complaint may use the following channels between 9:30 am and 6:00 pm, Monday to Friday (except on national holidays).
In case the complaint is not resolved within the given time frame of 15 days or if he/she is not satisfied with the solution provided by ManiBhavnam, the customer can approach the Complaints Redressal Officer. The name and contact of the Complaint Redressal Officer is as follows:
Mr. Bijendra Mohan
Email ID: email@example.com
We assure a response to letters / emails received through this channel within 15 working days.
The process of the complaints redressal unit will ensure closure of all complaints to the customers’ satisfaction.
If the complaint/dispute is not redressed within a period of one month, the customer may appeal to the regulatory authority of Housing Finance companies – the National Housing Bank – at the address given below:
National Housing Bank, Department of Regulation, and Supervision (Complaint Redressal Cell)
4th Floor, Core-5A, India Habitat Centre, Lodhi Road,
New Delhi – 110 003.
Email Id: firstname.lastname@example.org